The table below shows the real-time status of our servers. If you're having issues accessing a service or your website, check here first before you open a support case.
| Server Name | HTTP | FTP | POP3 | PHP Info | Server Load | Uptime |
|---|---|---|---|---|---|---|
| Connery | PHP Info |
Affecting System - Email
Update 8/1/2020
The issue has been resolved. Email to Microsoft email domains should now send without problems.
Update 7/25/2020
We continue to work with Microsoft on the issue. Updates will be provided until the issue is resolved.
Update 7/24/2020
Communications with Microsoft are ongoing, we hope to have a resolution by COB today.
Original Incident
Email delivery to addresses ending in @outlook.com, @live.com, @msn.com, @passport.com and @hotmail.com is currently failing. We are working with Microsoft, who administers these email domains, to rectify the issue. Another notice will be sent when the issue has been resolved.
Affecting Server - Connery
Yearly scheduled maintenance and a server reboot are scheduled for 3:00 a.m. EST on April 16th, 2020 to apply the latest security patches. We anticipate no more than 30 minutes of downtime.
Affecting System - Level3 Backbone
The east coast is currently experiencing a large scale network outage. We will update this post as we know more.
Affecting Other - G Suite
Google Calendar is currently experiencing a service disruption. Please check https://www.google.com/appsstatus for updates.
Affecting Server - Connery
Routine maintenance is being performed on connery.merus.io. Shared hosting customers may experience a brief outage for 15 minutes.
Affecting Server - Connery
Service has been restored.
Issues have been identified. Engineers are working to restore service.
Affecting Server - Connery
Starting at 9:00 p.m. December 3rd, shared hosting customers will experience a two hour outage as our infrastructure is upgraded. The outage is scheduled to be complete at or before 11:00 p.m. December 3rd. Any issues resulting in the need for an extension of the outage will be added to this status report.
Affecting System - Upstream Email Service Provider
Issues with system generated emails being sent out were identified. A problem with Merus' upstream email service provider was diagnosed. The issue has now been resolved.
Affecting Server - Connery
Updates to system infrastructure will take place at 10:00 p.m. EST. Customers may experience higher latency rates as traffic is re-routed to accommodate for the updates. No downtime is expected.
Affecting System - Amazon Web Services
4:15 p.m.
AWS is slowly recovering, service should be restored soon.
2:50 p.m.
AWS is currently experiencing an outage that has led to the degradation of several client websites & web applications. We are continuously monitoring the situation and will update this post accordingly when new information is released.
Affecting System - SMTP Email Service
The Customer Portal SMTP Email Service is experiencing intermittent issues connecting to our upstream provider. A fix is in progress.
Affecting Server - Connery
Due to an increased load on our customer server, we are going to scale the available resources permanently to allow for increased usage. There will be a half-hour of downtime beginning at 2:00am EST on 7/29/2016 ending at 2:30am EST on 7/29/2016.
During this outage, the following services will be affected:
Affecting Server - Connery
Update: 9/29/2016 3:05pm EST: Engineers have resolved the problem by preventing the server from sending the OCSP response to the browser.
Update 9/29/2016 3:00pm EST: Engineers have determined an additional security check Firefox requests from the server to be an issue. A solution is in progress.
An SSL connection error has been reported. The error only presents when the Firefox web browser is used to access a website hosted on connery.merus.io. Network Engineers are investigating.
Affecting System - Transactional Email Service
Merus Designs is conducting a switch to a new transactional email provider. During this time, some emails queued to be sent from our systems may not be sent. Unfortunately those emails are non-recoverable. If there are any issues pertaining to billing emails not reaching our customers, we will provide a five day grace period for payments. Please send any questions to support@merusdesigns.com or open a case via your customer portal. Thank you for your understanding as we transition.
