No network issues to report.

Server Status

The table below shows the real-time status of our servers. If you're having issues accessing a service or your website, check here first before you open a support case.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
Connery PHP Info
Email delivery issues to Microsoft email domains (Resolved) Critical

Affecting System - Email

  • 07/22/2020 11:34
  • Last Updated 08/01/2020 12:09

Update 8/1/2020

The issue has been resolved. Email to Microsoft email domains should now send without problems.

Update 7/25/2020

We continue to work with Microsoft on the issue. Updates will be provided until the issue is resolved.

Update 7/24/2020

Communications with Microsoft are ongoing, we hope to have a resolution by COB today.

Original Incident

Email delivery to addresses ending in,,, and is currently failing. We are working with Microsoft, who administers these email domains, to rectify the issue. Another notice will be sent when the issue has been resolved.

Planned Maintenance (Resolved) High

Affecting Server - Connery

  • 04/17/2020 03:00 - 04/17/2020 03:30
  • Last Updated 04/17/2020 00:49

Yearly scheduled maintenance and a server reboot are scheduled for 3:00 a.m. EST on April 16th, 2020 to apply the latest security patches. We anticipate no more than 30 minutes of downtime.

Internet Outage (Resolved) High

Affecting System - Level3 Backbone

  • 06/24/2019 08:51 - 06/24/2019 11:00
  • Last Updated 06/26/2019 10:23

The east coast is currently experiencing a large scale network outage. We will update this post as we know more.

Google Calendar Service Disruption (Resolved) High

Affecting Other - G Suite

  • 06/18/2019 10:36 - 06/18/2019 00:00
  • Last Updated 06/20/2019 17:24

Google Calendar is currently experiencing a service disruption. Please check for updates.

Maintenance on (Resolved) Medium

Affecting Server - Connery

  • 06/03/2018 16:39 - 06/03/2018 17:30
  • Last Updated 06/03/2018 17:06

Routine maintenance is being performed on Shared hosting customers may experience a brief outage for 15 minutes.

Server Issues (Resolved) Critical

Affecting Server - Connery

  • 03/30/2018 10:03 - 03/30/2018 14:00
  • Last Updated 04/03/2018 15:56

Service has been restored.

Issues have been identified. Engineers are working to restore service.

Infrastructure Upgrades (Resolved) High

Affecting Server - Connery

  • 12/03/2017 21:00 - 12/03/2017 23:00
  • Last Updated 12/10/2017 01:21

Starting at 9:00 p.m. December 3rd, shared hosting customers will experience a two hour outage as our infrastructure is upgraded. The outage is scheduled to be complete at or before 11:00 p.m. December 3rd. Any issues resulting in the need for an extension of the outage will be added to this status report.

Email Deliverability Issues (Resolved) Critical

Affecting System - Upstream Email Service Provider

  • 10/27/2017 19:52 - 10/27/2017 19:53
  • Last Updated 10/27/2017 19:54

Issues with system generated emails being sent out were identified. A problem with Merus' upstream email service provider was diagnosed. The issue has now been resolved.

System Infrastructure Updates (Resolved) High

Affecting Server - Connery

  • 06/20/2017 22:00 - 06/20/2017 22:20
  • Last Updated 07/26/2017 08:42

Updates to system infrastructure will take place at 10:00 p.m. EST. Customers may experience higher latency rates as traffic is re-routed to accommodate for the updates. No downtime is expected.

AWS Outage Affecting Customer Websites (Resolved) High

Affecting System - Amazon Web Services

  • 02/28/2017 14:49 - 03/01/2017 00:00
  • Last Updated 03/04/2017 23:26

4:15 p.m.
AWS is slowly recovering, service should be restored soon.

2:50 p.m.
AWS is currently experiencing an outage that has led to the degradation of several client websites & web applications. We are continuously monitoring the situation and will update this post accordingly when new information is released.

Degradation: Customer Portal Emails (Resolved) High

Affecting System - SMTP Email Service

  • 10/11/2016 08:23
  • Last Updated 10/11/2016 18:54

The Customer Portal SMTP Email Service is experiencing intermittent issues connecting to our upstream provider. A fix is in progress.

Server Maintenance (Resolved) High

Affecting Server - Connery

  • 07/29/2016 02:00 - 07/29/2016 02:30
  • Last Updated 10/11/2016 08:26

Due to an increased load on our customer server, we are going to scale the available resources permanently to allow for increased usage. There will be a half-hour of downtime beginning at 2:00am EST on 7/29/2016 ending at 2:30am EST on 7/29/2016.

During this outage, the following services will be affected:

  • Websites
  • Merus Hosted Email
  • Hosting Control Panel

Services that will not be affected:
  • Merus Customer Portal
  • Hosting Backups
  • Customer SaaS Services
    • Invoicing Platform
    • Appointment/Booking Management Platform
    • Project Management Platform

Customer websites on the CloudFlare DNS platform will be semi-available during the outage in offline mode. CloudFlare will serve a cached version of the customer website with limited functionality.

Please direct any comments/questions/concerns to or open a ticket via the customer portal.

SSL Connection Error - Firefox browsers only (Resolved) High

Affecting Server - Connery

  • 09/29/2016 18:48 - 09/29/2016 15:03
  • Last Updated 09/29/2016 19:04

Update: 9/29/2016 3:05pm EST: Engineers have resolved the problem by preventing the server from sending the OCSP response to the browser.

Update 9/29/2016 3:00pm EST: Engineers have determined an additional security check Firefox requests from the server to be an issue. A solution is in progress.

An SSL connection error has been reported. The error only presents when the Firefox web browser is used to access a website hosted on Network Engineers are investigating.

Upstream Provider Switch (Resolved) Medium

Affecting System - Transactional Email Service

  • 03/17/2016 00:13 - 03/21/2016 00:00
  • Last Updated 03/22/2016 00:25

Merus Designs is conducting a switch to a new transactional email provider. During this time, some emails queued to be sent from our systems may not be sent. Unfortunately those emails are non-recoverable. If there are any issues pertaining to billing emails not reaching our customers, we will provide a five day grace period for payments. Please send any questions to or open a case via your customer portal. Thank you for your understanding as we transition.